dscout is a mobile-centric, moments-obsessed research company. Tech-forward organizations rely on our tools and expertise to discover, understand, and track the essential moment-to-moment experiences that matter to their audiences. Our clients are the world’s biggest consumer software, hardware, packaged goods, retail, media, entertainment and advocacy leaders.
dscout culture is fueled by smart, creative, design-centered people and abundant snacks. Coffee snobs will be pleased and potentially teased. We aim to keep energy up and conversations flowing. We bolster our team with the balance of Friday happy hour and exceptional healthcare benefits.
dscout began as an experiment by gravitytank, a Chicago-based innovation firm. Gravitytank has long been a pioneer in using new methods to conduct in-context research, and began experimenting with phones and apps as an alternate way to capture experiences. Gravitytank spun dscout out as a standalone service in 2011.
What we're looking for:
We're looking for a super-star Client Success Manager (internally referred to as Research Advisor) to join our growing User Success team. A Research Advisor acts as a primary point of contact for the researchers who use dscout to answer important questions about their customers, their products and their future. The role is a diverse intersection of relationship management, client support and research consulting.
dscout Research Advisors are masters of communication, ninjas of efficiency and genuine, creative problem-solvers. A Research Advisor is the client’s partner in mastering a new digital tool to execute powerful market research. Internally, you’re our client’s champion in driving larger improvements to the platform and user experience.
What dscout will provide you: