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Jobs at dscout

Customer Success Associate (Research Advisor)

Location: Chicago, IL

Department: User Success

Type: Full Time

Min. Experience: Entry Level

About dscout:

dscout is a mobile-centric, moments-obsessed research company. Tech-forward organizations rely on our tools and expertise to discover, understand, and track the essential moment-to-moment experiences that matter to their audiences. Our clients are the world’s biggest consumer software, hardware, packaged goods, retail, media, entertainment and advocacy leaders.

dscout culture is fueled by smart, creative, design-centered people and abundant snacks. Coffee snobs will be pleased and potentially teased. We aim to keep energy up and conversations flowing. We bolster our team with the balance of Friday happy hour and exceptional healthcare benefits.

 

What we're looking for:

We're looking for a super-star Customer Success Associate (internally referred to as Research Advisor) to join our growing User Success team. Research Advisors work closely with Lead Researcher Advisors to design, recruit and field research projects for dscout’s clients. We conduct research on a wide range of topics including: pet ownership, wearable fitness trackers, holiday shopping, and snack customization, just to name a few.  

As a combination of customer support and research consulting, this role offers a unique opportunity for customer-centric candidates to get a start in the world of consumer research. dscout Research Advisors are masters of communication, ninjas of efficiency and genuine, creative problem-solvers. A Research Advisor is the client’s partner in mastering a new digital tool to execute powerful market research. Internally, you’re our client’s champion in driving larger improvements to the platform and user experience.

 

Responsibilities:

  • Act as a dscout expert to train and educate clients on solutions, features and functionality
  • Consult with clients to provide specific recommendations for research design
  • Deliver the best platform support and technical assistance to all users
  • Assist in the creation of training support materials
  • Develop and manage automatic client communications such as onboarding campaigns and feature announcements
  • Assist with billing and other administrative processes for clients
  • Act as a customer advocate by sharing client feedback internally to continuously improve
  • Assist in running dscout research projects including planning, design, recruiting, fielding, analysis, reporting, and client engagement
  • Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating in our study

Requirements:

  • Experience in consumer research and/or undergraduate studies in a relevant field (social science, market research, design research).
  • Naturally able to strike a balance between friendly and professional in written communications
  • Able to work both collaboratively and independently
  • Flexible and eager to learn new things each and every day
  • Hard-working and willing to go the extra mile for your teammates and our users
  • Interested in advancing the use of digital tools for consumer research
  • Genuinely interested in market research and technology: You're technically curious, you enjoy learning about new products & how things work
  • Genuinely curious and empathetic to others needs and circumstances
  • Highly organized and experienced in working with large amounts of information

What dscout will provide you:

  • Competitive salary that is internally equitable and externally competitive
  • Comprehensive medical, dental, and vision coverage
  • Work with smart, motivated and supportive team members in a fun environment
  • Munch on snacks from our stocked kitchen and beverage bar
  • Wrap up each week with a lot of high fives and an in-office happy hour
  • Balance work and life with a generous vacation policy, office holidays  and flexible working options
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