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Jobs at dscout

Client Success Manager (Research Advisor)

Location: Chicago, IL

Department: User Success

Type: Full Time

Min. Experience: Mid Level

About dscout:

dscout is a mobile-centric, moments-obsessed research company. Tech-forward organizations rely on our tools and expertise to discover, understand, and track the essential moment-to-moment experiences that matter to their audiences. Our clients are the world’s biggest consumer software, hardware, packaged goods, retail, media, entertainment and advocacy leaders.

dscout culture is fueled by smart, creative, design-centered people and abundant snacks. Coffee snobs will be pleased and potentially teased. We aim to keep energy up and conversations flowing. We bolster our team with the balance of Friday happy hour and exceptional healthcare benefits.

Our Story:

dscout began as an experiment by gravitytank, a Chicago-based innovation firm. Gravitytank has long been a pioneer in using new methods to conduct in-context research, and began experimenting with phones and apps as an alternate way to capture experiences. Gravitytank spun dscout out as a standalone service in 2011.

What we're looking for:

We're looking for a super-star Client Success Manager (internally referred to as Research Advisor) to join our growing User Success team. A Research Advisor acts as a primary point of contact for the researchers who use dscout to answer important questions about their customers, their products and their future.  The role is a diverse intersection of relationship management, client support and research consulting.

dscout Research Advisors are masters of communication, ninjas of efficiency and genuine, creative problem-solvers. A Research Advisor is the client’s partner in mastering a new digital tool to execute powerful market research. Internally, you’re our client’s champion in driving larger improvements to the platform and user experience.


  • Act as a dscout expert to train and educate clients on solutions, features and functionality
  • Consult with clients to provide specific recommendations for research design
  • Deliver the best platform support and technical assistance to all users
  • Assist in the creation of training support materials
  • Develop and manage automatic client communications such as onboarding campaigns and feature announcements
  • Assist with billing and other administrative processes for clients
  • Act as a customer advocate by sharing client feedback internally to continuously improve


  • 1-3 years experience in customer support, research or account management
  • Genuinely interested in market research and technology: You're technically curious, you enjoy learning about new products & how things work
  • Highly organized, process-oriented with great attention to detail
  • Naturally able to strike a balance between friendly and professional in written and verbal communications
  • Genuinely curious and empathetic to others needs and circumstances
  • Hard-working and willing to go the extra mile for your teammates and our users

What dscout will provide you:

  • Competitive salary that is internally equitable and externally competitive
  • Comprehensive medical, dental, and vision coverage
  • Work with smart, motivated and supportive team members in a fun environment
  • Munch on snacks from our stocked kitchen and beverage bar
  • Wrap up each week with a lot of high fives and an in-office happy hour
  • Balance work and life with a generous vacation policy, office holidays  and flexible working options


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